Can I register on paradise.com?
To register on our website, you must be at least 18 years old or have reached the age of majority in your jurisdiction. Additionally, you must be legally allowed to play online games in the area you reside. For more information, please refer to our terms and conditions.
Is it legal to play on paradise.com?
It is legal to play on paradise.com for players in over 140 countries worldwide. Please read our Terms and Conditions page, as well as check with your local laws to ensure it is legal for you to play with us.
What if I forget my password?
If you forget your password, you can reset by using the "Forgot Password" link on our website. After requesting a password reset, you will receive an email with instructions on how to reset your password.
I have lost my mobile phone. How do I reset my Google Authenticator?
If you need to remove your Google Authenticator 2FA, please contact our support team. For the safety of your account, you will be required to correctly answer several security questions before we can remove the 2FA.
What do I do if I can't login to my paradise.com account?
If you are having repeated issues logging into your account, please contact our support team team live chat or by emailing [email protected]
Where can I see my balance?
You can see your current balance in the "e;Wallet"e; section, found in the top right hand corner on both desktop and mobile. This allows you to view your current balance in all currencies.
Can I view my balance in fiat?
Yes, you can view your balance in fiat by hitting the “Display in Fiat” tab in your wallet. Please note that all fiat conversions are done to the best of our ability, but may not be 100% accurate of current pricing due to the volatility of cryptocurrency.
How long before my balance updates after I win a bet?
Your balance will update as soon as the bet has been settled. In some cases, bet settlements may take longer due to delays in information. If your balance has not been updated after a significant period of time, please contact our support team.
How do I deposit?
To deposit, go to the Wallet page, click the deposit page, copy the wallet address, or scan the QR code for payment. Please ensure you have entered the correct wallet address, as no refunds will be provided due to an incorrect deposit.
How long will it take for a deposit to be reflected in my account?
Depending on the cryptocurrency and chain used, it can take anywhere from 30 seconds to 30 minutes for a deposit to be reflected in your wallet. If your account is not updated after 30 minutes, please review the deposit and contact our support team with your TXID.
Which coins do you accept for deposits?
We accept the following cryptocurrencies for deposit:
How do I withdraw?
To withdraw, go to your wallet page, open the withdraw page, enter the address of the wallet you need to withdraw and the amount of cryptocurrency.
What is the minimum withdrawal amount?
The minimum withdrawal amount varies depending on the cryptocurrency and is stated clearly in the withdrawal page.
How long does it take to receive my withdrawal?
Each transaction on the blockchain requires several cycles to confirm that the transfer has been recorded successfully. Typically, it takes 5-10 minutes for a transaction to be confirmed by the blockchain network.
How many confirmations are required on my deposit before I can withdraw?
A minimum of 3 confirmations of your entire deposit are required before a withdrawal. You can check the confirmation progress by clicking on the deposit link in the cashier page.
I haven't received my withdrawal. What should I do?
If you have not received your withdrawal after 30 minutes, please check your “withdrawal” page to view the status of your withdrawal. If it has been approved, please contact our support team.
Please note some withdrawals require manual approval. In this case, the withdrawal will be in the “pending” stage. If this is the case, please remain patient while our payments team verifies the withdrawal.
How do I place a sportsbook bet?
To place a sportsbook bet, simply click on your selection and it will be added to the betslip. Then, add your stake to the bet slip and submit the bet.
My bet was rejected. What is the reason?
Bet rejections, especially in live betting, can occur for a number of reasons. In most cases, it is because the odds or selection are no longer available. If your bets are continuing to be rejected, you can contact support for assistance.
One of the players or teams I bet on did not finish a match. What happens now?
Please refer to the Sports Rules page for more information on specific sporting events in the case of an injury, withdrawal, retirement, forfeit, disqualification, or any other uncommon event.
How long does it take for a won bet to be credited to my account?
Once a sports bet has been settled, then the funds will be credited to your account instantly. Please note that in some cases it takes longer to receive the data to settle the bet than others.
I bet on a specific stat-based market. Where can I find the correct data?
As per our Sports Rules, all sports bets are settled based on the information provided by the official governing body of the event. Unofficial data sources, including the Bet Tracker display found within our site, will not be used to settle bets.
I can't play a specific casino game. What is wrong?
If you cannot play a specific casino game, it is likely that the operator does not serve players in your jurisdiction. While we take every step to accommodate players from all markets, in some cases games may not be available in your region.
I won a casino bet but it didn't show up in my balance. What should I do?
If you won a casino bet but your balance has not been updated, please contact our support team with all the information about the bet.
I was logged out of a session during a bet. What happens now?
Once a bet is placed, then it stands even if you are logged out before it has been completed. In such cases, the bet will be settled as normal and any winnings will be added to your balance. You can check your Bet History or contact support to learn more about the bet.
What is a deposit bonus and how does it work?
To welcome our players to paradise.com, we may offer a deposit bonus.
To learn more about the deposit bonus, please view our Promotions page.